Does anyone know what this Connection Log error message means?

jerrylcanterbury
jerrylcanterbury Quicken Windows Subscription Member ✭✭
edited April 2023 in Errors and Troubleshooting (Windows)

I see the following in the Connection Log after attempting to connect to my brokerage to download transactions. Quicken doesn't display an error to me, but it does not download transactions either.

Does anyone know what this message means?

"We’re sorry, but the application could not find an item on the server that it needs. Try again now, or wait and try later."

Answers

  • Quicken Jasmine
    Quicken Jasmine Quicken Mac Subscription Moderator mod

    Hello @jerrylcanterbury,

    Thank you for reaching out to the Quicken Community with this issue.

    Due to the nature of this error message, we recommend that you contact Quicken Support directly for further assistance as an escalation may be in order. The Quicken Support phone number can be found through this link here. Phone support is available from 5:00 am PT to 5:00 pm PT, Monday through Friday.

    I apologize that we could not be of more assistance.

    -Quicken Jasmine

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