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Ongoing Citi CC-502 Error

Rob B

The Citi CC-502 error has been going on for MONTHS, and I still cannot connect my Citi credit card accounts to Quicken. When will this be resolved?

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dsmith5010

It's actually been a year now. I think it's an issue with 2 factor authentication. If I disable it on Citi, the sync works. However, then I have to remember to re-enable it. I've been a Quicken user for more than 20 years, and I have 5 Citi accounts. [Removed - Speculation/Inaccurate]

dsmith5010

[Removed - Off Topic]

mattys

This actually just started for me a week ago, but I can only refer back to a Community link that hasn't gotten updated in 3 months. Asinine.

fjh

I've been getting the same CC-502 error as well. Started around the end of March or beginning of April.

Jim63

Mine was working connecting to Citibank snd Pulling transactions and on 4/5 I started getting the error. It is like the key that it uses expired and did not renew automatically.

20RocketMoxie

CC-502 message started and downloads stopped early April 2023 after Citi required me to change/update my password.

billglover2632

Citi card transactions not downloading. Can't change to "Express Connect"

It's time for my Quicken subscription to renew. If it doesn't work, why should I ?

Joe Vodraska

Having the same problem with one step update CC-502 error. On going for more than a month. Previous chat session #10147028.

Quicken Kristina

Hello All,

Thank you for taking the time to report this issue to the Community, although we apologize for any frustration or inconvenience experienced. This issue has been reported to our Development and Product teams for further investigation and resolution. Though we do not currently have an ETA, you can bookmark this Community Alert for any updates and to know when the issue has been resolved. If you do not see the bookmark icon at the upper right, please make sure you are logged into the Community.

Also, if you are having trouble getting your Citi credit cards to connect, this FAQ may help.

Thank you.

Tom A

Transactions are downloading without a 502 error. However, the online balance in Quicken is showing an amount far less than the real balance shown on the Citi web page and app.

JBL in AZ

> @Tom A said:
> Transactions are downloading without a 502 error. However, the online balance in Quicken is showing an amount far less than the real balance shown on the Citi web page and app.

I would attribute that to missing transactions. Compare your on-line monthlies to the transactions in Quicken; if any are missing it probably thinks they have already been sent and doesn't need to send them any more. If you find this is the case, you'll have to enter them by hand. (I surmise, from experience.)

JBL in AZ

My last transaction that downloaded was on March 28; I have been getting CC-502 ever since. The FAQ says NOT to deactivate/reactivate, which has worked on accounts that have failed to download transactions WITHOUT showing an error. So for now, since I am getting CC-502, I am not trying this.

JBL in AZ

> @Quicken Kristina said:
> Hello All,
>
> Thank you for taking the time to report this issue to the Community, . . . Though we do not currently have an ETA, you can bookmark this Community Alert for any updates and to know when the issue has been resolved. . . .

This bookmarked "alert" was last updated over two months ago, on January 30.

>
> Also, if you are having trouble getting your Citi credit cards to connect, this FAQ may help.

This is about going back to Direct Connect and is from nearly three years ago (though it was apparently last edited a month ago - just sayin').

Joe Vodraska

Still getting the error A/O 4/17

Manolis

I am having the CC-502 too while trying to update transactions from Citi credit card. It has been going on for a couple of weeks now.

JBH

What finally worked for me was…..Log into your Citi Account, click on Profile then in the dropdown click more settings, manage desktop apps, then click on add access. You will then have 10 minutes to go to Quicken, open your Citi account, click on the settings icon, then Online Services, and Reset your Account. Follow the instructions then make sure you link it to your existing account that is already in Quicken.

REMEMBER TO MAKE A BACKUP OF YOUR QUICKEN DATA BEFORE YOU DO THIS!! If you happen to mess up somewhere, at least your data will be protected. Worst case senerio would be to reinstall Quicken if you really mess up badly and then use your backup to get you back to square one. If you are not comfortable or familiar with the setting in Quicken, call support. At least you will know how to allow access in Citi Bank.

robcurci2

> @JBH said:
> What finally worked for me was…..Log into your Citi Account, click on Profile then in the dropdown click more settings, manage desktop apps, then click on add access. You will then have 10 minutes to go to Quicken, open your Citi account, click on the settings icon, then Online Services, and Reset your Account. Follow the instructions then make sure you link it to your existing account that is already in Quicken.

This resolved my issue entirely. Thank you for this.

Coldstreamponder

Thank you for figuring this out. Worked like a charm!

jc4mee

https://community.quicken.com/discussion/comment/20355732#Comment_20355732

Thank you so much! This is working now.

Manolis

https://community.quicken.com/discussion/comment/20355732#Comment_20355732

Thank you! It worked for me too when I followed your steps.

Rob B

I've repeatedly allowed Citi access, and confirmed with Citi that Quicken access has been granted. This issue has been ongoing since last fall and is extremely frustrating. @quicken Kristina, please help [Edited - Readability].

Rob B

UPDATE
After six months and hours on the phone with both Citi and Quicken, I was finally able to reconnect the accounts. I had to change my Citi username and password, then reconnect to Citi (after allowing access as described by others on this page), and finally... it worked! Good luck to any of you experiencing the same issue

Quicken Kristina

Thank you for the update,

I'm glad to hear it is working now.

Thank you.

Joe Vodraska

With the number of users having this problem and this being a known issue, I think it would be appropriate for Quicken to release a proven procedure to resolve the issue rather that all of this "shotguning"

clokeefe

I have found that Quicken will update if I turn off 2FA. When I turn 2FA back on and go through the Citi process to authorize Quicken again I cannot update Quicken. When I turn off 2FA again I can again update.

Are Quicken and Citi trying to correct this issue and allow updating with 2FA?

Quicken Kristina

Hello @clokeefe,

Thank you for reaching out to the Community and telling us about this issue. I'm sorry to hear you're running into this problem. It is a known issue that our teams are working on, though we do not have an ETA. You can bookmark this Community Alert to receive updates when available and know when the issue is resolved. If you do not see the bookmark icon in the upper right, please make sure you are signed into the Community.

If you have credit cards issued through Citi, one thing that should allow you to bypass having to toggle 2FA is connecting via Direct Connect. To do that, you would first backup your file, then deactivate the affected account(s). Once that is done, reconnect your account(s) by going to Tools>Add Account, select Citi Cards, click the Advanced Options link, choose Direct Connect, and follow the prompts.

You can find more information on connecting to Citi via Direct Connect using this FAQ.

Thank you.

Jimal

Since the admins here seem to very carefully cultivate the comments, I cannot update the previous threads relating to this issue, so I will share here that this morning, for the first time since mid-December, I was able to reconnect Quicken to my Citi credit card account and download transactions. Not sure when they solved whatever problem they were having, but I decided to make another random attempt to connect the two and this time it worked. I did not have to log into my Citi account and authorize Quicken, as was suggested by both Citi and Quicken Support (in fact, none of the suggestions from either Quicken Support or the Quicken Community solved the problem), it just worked.

TkPk

https://community.quicken.com/discussion/comment/20355732#Comment_20355732

Thanks for this. I was about to do the same, but a shortcut worked for me: I did the "Add Access" part on the Citi site, but then just went to Quicken Desktop and updated my accounts per usual. Citi downloaded just fine then.

BrianSF624

This entirely resolved my issue. Thank you.

Tom A

[Removed - Off Topic/Rant]