Victory Capital - trying to add - get CC-501

kramem1

I've been trying to add a Victory Capital account every day for 2 weeks.

I keep getting (and have been for days) the error code CC-501. I've tried with customer support through chat, but they disconnected. I've been waiting on the phone for customer support for 2 hours, so that gave no suggestions.

To resolve the problem, I have disconnected, signed out, rebooted, uninstalled (and then reconnected, etc). Does anyone have any suggestions, or is this an ongoing issue?

Boatnmaniac

Are you trying to set up downloads of investment transactions?

If so, I'm sorry to say that you will not be able to do that. Here is what the FIDIR.txt file (Financial Institutions Directory…the file that tells Quicken which financial institutions support Quicken, which connection methods they support and for which types of accounts) shows for VC:

• 67926 67926 67926 Victory Capital https://www.vcm.com/ 1-800-235-8396 https://mysecure.vcm.com/sign-in ACTIVE BANKING,CREDIT,ACCOUNTINFO&EXP-WEB-CONNECT NOT_QBP NA

Note what is in bold text. It means that VC supports the EWC connection method which cannot be used with investment accounts. It also shows that the types of accounts that VC does support with EWC are Banking accounts (i.e., checking, savings) and Credit accounts (i.e., credit cards, loans). When trying to connect with an investment account with this kind of set up and there are no Banking and/or Credit accounts involved then CC-501 error code is typically received.

This is not something Quicken can fix. VC needs to contract with Intuit (the aggregator) to get set up for Direct Connect or Express Web Connect+ (the two connection methods that can download investment transactions from within Quicken) or with Web Connect (the manual download of a QFX file from the financial institution and then manually importing it into Quicken). VC owns deciding whether or not to do this.

For now the options you have to include VC in Quicken include:

1. If VC allows for downloads of investment transactions in QIF format, you could try doing that and then manually importing it into Quicken.
2. If VC allows for downloads of investment transactions in CSV, Exel or OFX formats, you could try doing that and then use a conversion program such as ImportQIF to convert those files into something that Quicken can import. ImportQIF is a freeware program developed by a long-time Quicken user and very active member of this Community. You can read up on it and download it from: https://www.quicknperlwiz.com/ .
3. Set up your VC account as an offline account and enter the transactions manually.

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