Quicken says account has expired, BUT Subscription expires May 1 ??? (edit)

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ghstudio
ghstudio Member ✭✭✭
edited May 2023 in Errors and Troubleshooting (Windows)

I restored a Quicken windows backup from a couple of days ago and was asked to reauthenticate by signing on to the quicken web site….which I did. I then tried to do an update to capture the last few days and quicken windows told me my subscription has expired. I then signed on to the quicken web site directly and found that my subscription is valid through May 1 and will auto-renew then. So I have a valid fully paid license but I can't update Quicken because it thinks I have an expired license…

How do I get this fixed???

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  • UKR
    UKR SuperUser ✭✭✭✭✭
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    In Quicken, are you using the exact same Quicken ID that you are using when looking at your account on the quicken.com website?

    In Quicken try to refresh your Quicken ID status:

    • Go to Edit / Preferences / Quicken ID & Cloud Accounts
    • Click the "Sign in as a different user" link on the right side.
    • Sign out, then sign back in to your Quicken account using your existing Quicken ID.

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