False Identification of Online Quick-Pay Billers

pgdco

I've been a Quicken customer since its inception and I'd like to ask why we have quick-pay billers clearly does not have a working integration to being a quick-pay biller.

Example:
These listed billers do not work with quick-pay.

Chase
USAA
Xfinity
AARP (The Hartford)
Verizon Wireless
Verizon Business

Can biller's be removed from being listed as quick-pay biller. I'm certain it would reduce the amount support calls being received and would reduce the frustration from your paying customers.

UKR

Have you tried the "Review and Repair Online Billers" function? (Bills, Income & Transfers tab, gear icon, Review and Repair …)

If all else fails …

If your bank (the one that runs your checking account) recently required you to reauthorize your checking account and/or your bank has changed from "Direct Connect" to either "Express Web Connect" or "Express Web Connect+" you can no longer use Online Bill Pay direct to the bank or Quicken Bill Manager's Quick Pay function. The bank no longer supports this function through Quicken.

You have these alternatives (in no particular order of preference):

1. Use Quicken Bill Manager's Check Pay making sure to submit payment early enough (at least 3 weeks before due date) to allow time for delivery and processing.
2. Logon to the bank's website and schedule your bill pay payments to be executed by the bank. In parallel to that, in Quicken use a regular Scheduled Reminder to record your payment. Repeat every time another payment is due.
3. Bypass Bill Manager. Let the biller's computer system do all the work for you. Logon to the biller's website once and set up their Autopay, APS, Direct debit, etc. service to make the current payment and all future payments on Due Date directly from your checking account. In parallel to that, in Quicken use a regular Scheduled Reminder to record your payments before they come due.
4. Write (or print with Quicken) a paper check and mail it to the biller, making sure to mail payment early enough (at least 10 days before due date) to allow time for delivery and processing.

I've been using a variation of method #3 for decades, since before the Internet and dial-up were even introduced. It's easy to get used to this process. And I have yet to miss a single payment.

mheisenberg

Please stop suggesting that we just go along with the billers. This requires us to trust every biller and if you are in the software business you will know that the more trust you advance the more vulnerable you are to software errors. It's great that it is working for you, but it is not a generic solution. I concur with the OP. This needs to be fixed or VZW should be listed as unsupported.