Bask Bank

mosesk
mosesk Member ✭✭
Unable to download transactions for last few days.
Have sent message to Bask.
Anyone else?

Comments

  • UKR
    UKR SuperUser ✭✭✭✭✭

    Please provide more details.

    • What edition level (Starter Edition, Deluxe, etc.), version and release of Quicken (R xx.xx) are you using? Click Help / About Quicken (Mac: Quicken / About Quicken) to determine year/version and release. You must be on the latest release (patch) level for your supported Quicken Subscription version. If you're missing patches, update your software first.
    • US, Canadian or other international version of Quicken?
    • Is your subscription still active? Or is it expired?
    • What version of Windows or Mac OS are you using?
    • What error codes, error messages, symptoms do you get?
    • What bank(s) are you having issues with?
      Bask Bank
    • What account types (checking, savings, etc.) are you having issues with?
    • How frequently do you download using One Step Update or "Update Now"?
    • Does this problem occur when you run One Step Update (Mac: update all accounts) from your desktop/laptop or when you initiate a download using the Quicken Mobile App or Quicken on the Web?
    • What have you tried so far to resolve the issue?

  • mosesk
    mosesk Member ✭✭
    Please provide more details.

    What edition level (Starter Edition, Deluxe, etc.), version and release of Quicken (R xx.xx) are you using? Click Help / About Quicken (Mac: Quicken / About Quicken) to determine year/version and release. You must be on the latest release (patch) level for your supported Quicken Subscription version. If you're missing patches, update your software first.

    Deluxe
    Version 6.12.5 (Build 612.47953.100)


    US, Canadian or other international version of Quicken?

    US Version, I assume


    Is your subscription still active? Or is it expired?

    Active


    What version of Windows or Mac OS are you using?

    macOS Ventura Version 13.3.1

    What error codes, error messages, symptoms do you get?

    There is a problem downloading transactions for this account ('Bask Interest Savings'). (Error Code: 324)

    What bank(s) are you having issues with?

    Bask

    What account types (checking, savings, etc.) are you having issues with?

    Savings

    How frequently do you download using One Step Update or "Update Now"?

    Daily at minimum

    Does this problem occur when you run One Step Update (Mac: update all accounts) from your desktop/laptop or when you initiate a download using the Quicken Mobile App or Quicken on the Web?

    run One Step Update (Mac: update all accounts) from your desktop/laptop

    What have you tried so far to resolve the issue?

    Contacted Bask Bank
  • UKR
    UKR SuperUser ✭✭✭✭✭

    Since this is a Savings account, have you had recent transactions (deposits or withdrawals, other than regular interest deposits) on this account?
    Banks tend to mark savings accounts as inactive if there's no activity in a number of months (don't know the exact number of months). That usually causes download failures. Call the bank and see if that is the case.

    To avoid this problem on my savings account, I've set up a monthly transfer of a small amount from Checking to Savings.

  • mosesk
    mosesk Member ✭✭
    I'm in the country of Colombia so no easy way to call them.
    Their internal messaging system should address this.
    Recent transactions?-YES- within last 2 months if that qualifies as 'recent'.
    This is a very high yield savings account relatively speaking.
    Look it up
  • UKR
    UKR SuperUser ✭✭✭✭✭

    There are other discussions here in the Community referencing "error 324" or "dead account", that's why I've been asking about your savings account being inactive.
    If you've been able to send a message to the bank, hopefully you should hear from them after the holiday weekend.

  • mosesk
    mosesk Member ✭✭
    thanks for help.
    got reconnected yesterday
This discussion has been closed.