Unable to Access Lowes Account via Synchrony

System
System Member admin
edited May 2023 in Download, Add/Update Accounts (Windows)
This discussion was created from comments split from: Why have I've not been able to get my Lowes Business Card to update transactions since 4/1/23?.

Comments

  • P.P.
    P.P. Quicken Windows Subscription Member ✭✭
    I too have been unable to access Lowes account via Synchrony. I removed the online access and now I cannot add the account. Quicken says I have entered wrong information which is incorrect. I can access the account via a browser with no issues. This is on windows, not on a mobile app.
  • UKR
    UKR Quicken Windows Subscription SuperUser ✭✭✭✭✭

    More details, please.

    Which bank name have you been using in the past and which of the ones below have you tried?

    image.png

    What happens when you try to use the Add Account process ("+" icon in the Account Sidebar title)? What error messages or error codes do you get?

  • amygweber
    amygweber Member

    I am having the same issue, has not updated in a year, seems to be when they changed to lowes.sf.com from the main Synchrony path. My current account settings are trying to go to Synchrony but I cannot seem to find a way in Quicken to point to the correct one. Is the only option really to close the account in quicken and add a new one? I have years of history here in this account, does not seem like a reasonable solution.

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