Adding Northwestern Mutual Brokerage Accounts and Ins. Policies

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I am trying to add my account for Northwestern Mutual on Quicken Web. Like others in this community, I am not seeing Northwestern Mutual.

I did find it on Quicken for Mac desktop. When I added the account, the balance is zero. Furthermore I tried to sync it to the mobile/web account and it is not syncing.

The community responses I have researched seem to result in incomplete responses. Please advise.

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