Quicken not Syncing

KevinS2022
KevinS2022 Quicken Windows Subscription Member
edited May 2023 in Errors and Troubleshooting (Windows)

When I create an account Quicken will try to Sync to the cloud and everytime I do this it get to the transactions and then Quicken will not respond

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Answers

  • UKR
    UKR Quicken Windows Subscription SuperUser ✭✭✭✭✭

    Try to reset Sync to Cloud so a fresh Sync file is created
    • Log out of your mobile app, then do this on your desktop / laptop:
    • Go to Edit / Preferences / Mobile and Web
    • Click the "Reset your cloud data" link and follow the instructions until it is complete.
    • Sync your desktop file to the cloud
    • Now log back into your mobile app and make sure you receive the new sync file

  • KevinS2022
    KevinS2022 Quicken Windows Subscription Member

    I am not using the mobile app, when the desktop try to Sync Quicken and Quiken cloud it fails and then the program needs to be restarted. I tried the above step and same result

  • UKR
    UKR Quicken Windows Subscription SuperUser ✭✭✭✭✭

    1) Are you Syncing to Mobile/Web?
    AND
    2) do you actually use the Mobile app on your smartphone or the Quicken on the Web browser-based app?

    The Sync process has been suspected of a number of weird happenings with Quicken.
    Could your problem be caused by Sync?

    If you answer "yes" to the 1st question and "no" to the 2nd question, turn Sync off completely. You don't need it. The Sync process should only be used in conjunction with the Quicken app for Smartphones or the Quicken on the Web browser app. It cannot be used as a replacement for backing up and restoring your Quicken data file.

    If you answer "yes" to both questions, try to Reset Sync so that the current cloud sync file is replaced with a fresh complete copy
    Do note that a full Sync process may take many minutes to complete.
     

    How to reset Sync to Cloud

    • Log out of your mobile app, then do this on your desktop / laptop:
    • Go to Edit / Preferences / Mobile and Web
    • Click the "Reset your cloud data" link and follow the instructions until it is complete.
    • Sync your desktop file to the cloud
    • Now log back into your mobile app

     

    How to turn off Sync to Cloud for the current data file

    • Go to Edit / Preferences / Mobile and Web
    • Change the Sync radio button and set it to OFF

  • KevinS2022
    KevinS2022 Quicken Windows Subscription Member

    Thanks I am not using the mobile app and I not sure why sync to the cloud quit but I just turned Sync to the Cloud off. Thanks

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