"Quicken is having trouble connecting to U.S. Bank - PFM Direct Connect"

Dave_Underwood
Dave_Underwood Quicken Windows Subscription Member
edited May 2023 in Errors and Troubleshooting (Windows)

Trying to set up online access to US Bank. All other institutions work as expected. I first got an error code saying my login credentials were incorrect. Called US Bank and confirmed they indeed are correct. Then got this error message saying "it's not my fault" and that Quicken can't connect to US Bank PFM Direct Connect.

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  • NotACPA
    NotACPA Quicken Windows Subscription SuperUser ✭✭✭✭✭

    Has USB turned on your ability to use Direct Connect on their end? Switching to that FI alone isn't sufficient.

    Are you paying the $3.95 monthly fee?

    Q user since February, 1990. DOS Version 4
    Now running Quicken Windows Subscription, Business & Personal
    Retired "Certified Information Systems Auditor" & Bank Audit VP

  • Dave_Underwood
    Dave_Underwood Quicken Windows Subscription Member

    Yes, US Bank says everything is fine on their end. They don't see any connection attempts when I enter my credentials. I do pay the fee.

    The error states that Quicken is having trouble connecting to US Bank. It also says "We've encountered an error. (It's not your fault)."

    So I don't even think my credentials are hitting US bank because the connection between quicken and the bank appears to be broken.

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