Quicken on startup freezes

Once I start up Quicken, the mouse turns into the wait spinner indefinitely. Clicking on the application just says its unresponsive and asks if I want to kill it. I have 2 files I bounce between - one for me that goes back to 1995 and one for my mother that goes back only a couple years. My mother's file loads fine and Quicken doesn't hang, so obviously whatever is in my file is causing this hang, but I've done nothing strange. I had followed the advice of re-installing Quicken just a couple of days ago and things did work, but only temporarily. I'm not going to reinstall the software every 2 days indefinitely to deal with this problem. What should I do?

Tagged:

Answers

  • UKR
    UKR SuperUser ✭✭✭✭✭

    If you haven't done so already, please do the following actions:
    Even if you are on the latest software level already, download and install the latest Mondo Patch file from https://www.quicken.com/support/update-and-mondo-patch-20182019-release-quicken-windows-subscription-product to ensure your Quicken software is up to date and correctly installed.
    Skip that step since you've just done it.
    • Reboot Windows.
    • Start Quicken using your 2nd data file. Validate and Supervalidate selecting your own Quicken data file without first opening it.
    • If nothing helps, try to restore your Quicken data file from an Automatic or Manual backup taken just prior to the problems first occurring. https://www.quicken.com/support/how-backup-or-restore-your-quicken-data
     
    Validate and Supervalidate instructions

    Validate: 
    • Click File
    • Select Validate and Repair File... and select your own data file
    • Select Validate File
    • If the data file contains investment accounts also select "Rebuild investing lots". If you suspect that a damaged Quotes Price History causes your problems, also select "Correct investing price history" functions "Delete" or "Repair and Rebuild".
    • Click OK
    • Close the Data Log
    • Close Quicken (leave it closed for about 30 secs)
    • Reopen Quicken and see if the issue persists.
    Super Validate:
    • Click File
    • Press and hold both CTRL and Shift keys while you click Validate and Repair File... making sure your own data file is selected
    • Select Supervalidate File
    • Click OK
    • Close the Data Log
    • Close Quicken (leave it closed for about 30 secs)
    • Reopen Quicken and see if the issue persists.

  • Super Validation seems to have solved the issue. Hopefully it stays that way.

This discussion has been closed.