Bills and Income tab crashes

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Crusty
Crusty Member

I'm on the latest release (R48.15). Every time I enter the Bills and Income tab, as soon as I click on a button or simply scroll the screen it crashes. Is this a known issue with a fix coming soon?

Answers

  • Quicken Kristina
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    Hello @Crusty,

    Thank you for reaching out to the Community and telling us about this issue.  I'm sorry to hear you're running into this problem. When did this issue start? Was there anything that happened just before the issue started, such as a power surge, power outage, update, unexpected program or computer shutdown, etc? Do you keep your file on the C drive, or on a shared network drive? Is it synced with any cloud service, such as One Drive or Dropbox (Note: if its synced with one of these services, you will usuallly see the service name reflect in the file location)? The simplest way to check your Quicken file's location, if you are in your Quicken with the file open, is to click on File and look near the bottom of the list, just above Exit. It will list the locations of the 4 Quicken files you most recently accessed, with the file you are currently in at the #1 spot (see sample image below).

    Thank you.

    Quicken Kristina

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  • Ps56k2
    Ps56k2 SuperUser ✭✭✭✭✭
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    just for grins … when you first start Quicken - click on any Account to display the Account Register…

    then try Bills & Income

  • rlarap
    rlarap Member ✭✭
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    I'm on the latest release (R48.15). Every time I enter the Bills and Income tab, as soon as I click on a button it freezes up the program. I double click, I receive a prompt. It says close the program or wait for program to respond. I have re downloaded the program with the firewall off a noted prior "fix" this time without a fix.
  • UKR
    UKR SuperUser ✭✭✭✭✭
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    If you haven't done so already, please do the following actions:
    • Even if you are on the latest software level already, download and install the latest Mondo Patch file from https://www.quicken.com/support/update-and-mondo-patch-20182019-release-quicken-windows-subscription-product to ensure your Quicken software is up to date and correctly installed.
    • Reboot Windows.
    • Validate and Supervalidate your Quicken data file.
    • If nothing helps, try to restore your Quicken data file from an Automatic or Manual backup taken just prior to the problems first occurring. https://www.quicken.com/support/how-backup-or-restore-your-quicken-data
     
    Validate and Supervalidate instructions
    First save a backup file prior to performing these steps
    Validate: 
    • Click File
    • Select Validate and Repair File...
    • Select Validate File
    • If the data file contains investment accounts also select "Rebuild investing lots". If you suspect that a damaged Quotes Price History causes your problems, also select "Correct investing price history" functions "Delete" or "Repair and Rebuild".
    • Click OK
    • Close the Data Log
    • Close Quicken (leave it closed for about 30 secs)
    • Reopen Quicken and see if the issue persists.
    Super Validate:
    • Click File
    • Press and hold both CTRL and Shift keys while you click Validate and Repair File...
    • Select Supervalidate File
    • Click OK
    • Close the Data Log
    • Close Quicken (leave it closed for about 30 secs)
    • Reopen Quicken and see if the issue persists.

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