Quicken for Windows Version R48.15 Build 27.1.48.15 crashes

cescuuj

I can get quicken to crash each and every time I try to reorder the accounts.

Quicken Jasmine

Hello @cescuuj,

Thank you for reaching out to the Quicken Community, though I do apologize that you are experiencing this issue.

Could you please provide further clarification on what exactly you are doing when Quicken crashes? How long has this been occurring? Do you receive any error codes or messages before the crash occurs?

I look forward to your response.

DRMick

My Quicken V 48.15 just crashed when I tried to view Holdings in an investment account.

Here is the windows event log.:

Log Name: Application
Source: Application Error
Date: 4/19/2023 1:52:26 PM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: MICK-2020
Description:
Faulting application name: qw.exe, version: 27.1.48.15, time stamp: 0x6419767b
Faulting module name: ntdll.dll, version: 10.0.19041.2788, time stamp: 0xc7ff7cdf
Exception code: 0xc0000374
Fault offset: 0x000e6dd3
Faulting process id: 0xc40
Faulting application start time: 0x01d972fd3dec48e9
Faulting application path: C:\Program Files (x86)\Quicken\qw.exe
Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll
Report Id: 51286b1d-a0eb-455b-b9d1-77fabc9f63f0
Faulting package full name:
Faulting package-relative application ID:
Event Xml:



1000
0
2
100
0
0x80000000000000

58076


Application
MICK-2020



qw.exe
27.1.48.15
6419767b
ntdll.dll
10.0.19041.2788
c7ff7cdf
c0000374
000e6dd3
c40
01d972fd3dec48e9
C:\Program Files (x86)\Quicken\qw.exe
C:\WINDOWS\SYSTEM32\ntdll.dll
51286b1d-a0eb-455b-b9d1-77fabc9f63f0

Quicken Jasmine

Hello @DRMick,

Thank you for providing more information.

To start with, I suggest that you please try validating and/or super validating your data file. However, I do recommend that you first save a backup file prior to performing these steps.

Validate: 

1. File
2. Validate and Repair File...
3. Validate File
4. Click OK
5. Close the Data Log
6. Close Quicken (leave it closed for at least 5 secs)
7. Reopen Quicken and see if the issue persists.

If the issue persists, proceed to Super Validate. If the issue is resolved after performing validation, then please disregard the instructions to Super Validate.

Super Validate:

1. File
2. Hold CTRL + Shift and click Validate and Repair File...
3. Super Validate File
4. Click OK
5. Close the Data Log
6. Close Quicken (leave it closed for at least 5 secs)
7. Reopen Quicken and see if the issue persists.

Please let me know how this goes!

DRMick

It does not fail again after restarting Q. So it is intermittent. I will do the validation but it will not prove it solved. BTW I save a backup every other time I close Q due to the instability.

DRMick

The results of Validation show hundreds of errors but they were involving ancient transaction.

Msgs like this:

Summary:
Quicken repaired 1 accounts. No action required.
QEL:
No read errors.
QEL:
Corrected a problem with an erroneous repeating model.
Corrected a problem with an erroneous repeating model.
Corrected a problem with an erroneous repeating model.
The following transaction(s) involving transfers appear to be damaged. (Refers to many ancient transactions.)

Corrected 4 Bought or Shares Added transactions that were incorrectly categorized as a realized gain.
If any of these should have been for a Cover Short Sale, you should modify them. Listed:

Found 6 reinvestment transactions with zero shares; set dollar amounts to zero.
Maximum security reference: 617, number of securities: 617.
Invalid category type corrected
Analyzing securities.
Number of old style Buy/Cash/Transfer investment transactions updated: 6/0/0
No out-of-range security references found.
Validation has completed.

Quicken Jasmine

Hello @DRMick,

Thank you for providing more information and for attempting those troubleshooting steps.

Are you still experiencing the intermittent crashing while running your Quicken application?

I look forward to hearing from you.

Greg Brown

I have been experiencing the same crash issue. I ran validate and super validate and found no errors… This has been happening intermittently for a couple of weeks.

Faulting application name: qw.exe, version: 27.1.48.15, time stamp: 0x6419767b
Faulting module name: ntdll.dll, version: 10.0.22621.1485, time stamp: 0x2451efdd
Exception code: 0xc0000374
Fault offset: 0x000ec67f
Faulting process id: 0x0x33A4
Faulting application start time: 0x0x1D975C25E266D01
Faulting application path: C:\Program Files (x86)\Quicken\qw.exe
Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll
Report Id: 57462eb8-f854-4d57-b431-d2ebf4e55641
Faulting package full name:
Faulting package-relative application ID:

QHB&RP R 48.15

Windows 11 PRO 22H2 current

Quicken Jasmine

Hello @Greg Brown,

Thanks for joining this thread to share that you are also experiencing this issue.

Are you experiencing intermittent crashing when performing any specific functions or does it just happen at random?

I look forward to your response.

Greg Brown

random

markus1957

FWIW, I've been seeing the ntdll.dll crashes for the last couple of versions. It persists in R49.22.

Windows sends an application crash report to Microsoft but the BugSplat report that Quicken used to spawn after a Windows crash no longer runs so Quicken developers don't know how frequently this is happening. What's up with that?

QuickTX

I also see the ntdll.dll crashes on R48.15 build 27.1.48.15. I have two separate data files that have the crashes occur. Both have been validated and super validated. The crash has happened multiple time doing different actions, but appears to be centered around the Bills & Income tab. Occasionally the columns are all narrow and cannot be expanded. I switch to another tab and then back to Bills & Income and it is fixed. Other times, going to the Bills & Income tab or entering a scheduled transaction causes the crash. On one of the date files, the crash "locks" the file and I can only reopen it after a reboot. The files are not stored on a cloud backup drive (e.g. Google Drive/One Drive/iCloud). Here are the event logs for the most recent crashe:

Faulting application name: qw.exe, version: 27.1.48.15, time stamp: 0x6419767b
Faulting module name: ntdll.dll, version: 10.0.19041.2788, time stamp: 0xc7ff7cdf
Exception code: 0xc0000374
Fault offset: 0x000e6dd3
Faulting process id: 0x6370
Faulting application start time: 0x01d9777c7a73b9bd
Faulting application path: C:\Program Files (x86)\Quicken\qw.exe
Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
Report Id: 22cca825-23ed-4540-91e8-8f4c310b4538
Faulting package full name:
Faulting package-relative application ID:

Fault bucket 1742747029079268210, type 1
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: qw.exe
P2: 27.1.48.15
P3: 6419767b
P4: StackHash_6773
P5: 10.0.19041.2788
P6: c7ff7cdf
P7: c0000374
P8: PCH_99_FROM_ntdll+0x0007306C
P9:
P10:

Fault bucket 2094409371651828804, type 5
Event Name: FaultTolerantHeap
Response: Not available
Cab Id: 0

Problem signature:
P1: qw.exe
P2: 27.1.48.15
P3: 6419767B
P4: ffffbaad
P5:
P6:
P7:
P8:
P9:
P10:

mjonis

Yep, I reported/sent the crash details in. I think it crashed 3 times in a row. Always doing the same thing:

I have a brokerage account where I added a misc expense. Of course, in Quicken, when you click Enter/Done, it puts you to the register and you have to click Accept/Enter to actually save what you entered. At that point, it always crashes.

Quicken Jasmine

Hello All,

Thank you for taking the time to visit the Community to report this issue, though we apologize that you are experiencing this.

We have forwarded this issue to the proper channels to have this further investigated. In the meantime, if the instructions found in the support article provided above fail to resolve the issue, then we request that you please navigate to Help > Report a problem and submit a problem report with log files attached in order to contribute to the investigation.

While you will not receive a response through this submission, these reports will help our teams further investigate the issue. The more problem reports we receive, the better.

We apologize for any inconvenience! Thank you.

(CTP-6618)

markus1957

None of the log files submitted with Report a Problem contain any useful information related to the cause of the crash. BugSplat did contain useful crash dump files but it no longer runs.

Quicken Jasmine

Hello All,

Thank you for joining this thread to share that you are also experiencing this issue.

We do now have an active alert regarding intermittent crashing within Quicken for Windows when performing different functions. You may follow this link to access that alert where you may bookmark it in order to remain up to date on any new information, ETAs, or resolutions that may occur.

We do apologize for any inconvenience caused in the meantime.