Email not working

DB80
DB80 Quicken Windows Other Member
edited May 2023 in Errors and Troubleshooting (Windows)

I am using Quicken 2013 H&B and trying to use the emailing the invoice but it keeps saying that the mail system support is not available. Does anybody know how to get this to work? I use Outlook 2019 for sending and receiving my email.

Best Answer

  • UKR
    UKR Quicken Windows Subscription SuperUser ✭✭✭✭✭
    Answer ✓

    You need to use the 32-bit version of Outlook to be able to interface with Quicken. The 64-bit version of Outlook won't work. It can't interface with Quicken.

    That's one of the reasons why Quicken in its more modern Subscription version (2018-2023) has changed sending of email invoices. Quicken now uses a service provider to send the emails instead of interfacing with your PC's email program.

Answers

  • UKR
    UKR Quicken Windows Subscription SuperUser ✭✭✭✭✭
    Answer ✓

    You need to use the 32-bit version of Outlook to be able to interface with Quicken. The 64-bit version of Outlook won't work. It can't interface with Quicken.

    That's one of the reasons why Quicken in its more modern Subscription version (2018-2023) has changed sending of email invoices. Quicken now uses a service provider to send the emails instead of interfacing with your PC's email program.

  • DB80
    DB80 Quicken Windows Other Member

    Thank you for the info.

This discussion has been closed.

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