I am unable to connect to my Truist bank account

davegreenspider
davegreenspider Quicken Windows Subscription Member

This problem started two days—I can not connect to my Truist account—error message OL-220-A

All my other accounts are working fine-just Truist account doe not connect.

Anybody else-having problems with Truist connection.

Comments

  • mshiggins
    mshiggins Quicken Windows 2017 SuperUser ✭✭✭✭✭

    Quicken user since Q1999. Currently using QW2017.
    Questions? Check out the Quicken Windows FAQ list

  • Quicken Jasmine
    Quicken Jasmine Quicken Mac Subscription Moderator mod

    Hello @davegreenspider,

    Thank you for reaching out to the Quicken Community with this issue.

    We do currently have an active alert regarding Truist users receiving an OL-220 error message. You may follow this link to access that alert where you may bookmark it in order to remain up to date on any new information, ETAs, or resolutions that may occur. If you do not see the bookmark option, please make sure that you are signed in to the Quicken Community.

    I apologize for any inconvenience caused in the meantime.

    -Quicken Jasmine

    Make sure to sign up for the email digest to see a round-up of your top posts.

  • mshiggins
    mshiggins Quicken Windows 2017 SuperUser ✭✭✭✭✭

    And here is a link to another discussion on the same topic:

    Quicken user since Q1999. Currently using QW2017.
    Questions? Check out the Quicken Windows FAQ list

  • Stan Kardonsky
    Stan Kardonsky Quicken Windows Other Member ✭✭✭
    TRUIST ol-220-A error message again today.
  • Rich R.
    Rich R. Quicken Windows Subscription Member

    Quicken-Jasmine has marked the issue as resolved. I can absolutely tell you that it is not. Come one quicken over a 2 week outage?

  • UKR
    UKR Quicken Windows Subscription SuperUser ✭✭✭✭✭

    Just wondering …
    another customer's download failed recently, but he is/was still downloading using the pre-merger website for SunTrust Bank, now named "zzz-SunTrust Bank".
    This old website appears have been retired and is no longer accessible from Quicken.
    Please check that you really are accessing the correct Truist Bank link from Quicken.

This discussion has been closed.