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Dominion Energy Virginia Online Biller

redbaron

Dominion Energy Virginia has recently changed their login which required users to change their username to their email. I deleted the old online biller entry and tried to add it with the new credentials, however Quicken does not appear to be able to connect to their new login page using https://dominionenergy.com/virginia. Is anyone else having this issue?

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Greg_the_Geek

I'm in NC and have the same problem with the Dominion online biller.

UKR

How to refresh financial institution information (Branding)

Have you tried this yet?

If your bank recently changed their website or password requirements please read and follow instructions here:

For online billers please see if you can manage (remove and re-add or repair) the online biller, to see if their profile has already been updated.

If that doesn't resolve the issue:

It is the bank's or biller's contractual obligation to notify their Quicken download service provider, Intuit Inc., of any changes to their websites and download functions in a timely manner before the change is implemented. Intuit needs a sufficient amount of lead time to review, change and test their programs, to adapt to the changes the bank makes.
The bank also needs to notify their customers of this change in a timely fashion and detail any actions that might be required by the customer to regain access after the change was introduced.
If they didn't do that, complain to your bank's or biller's office of the president.
Also contact Quicken Support via Chat or Phone at https://www.quicken.com/support#contact-support during posted hours of operation and report this as an Online Banking issue, so that Quicken Support can escalate this issue to Intuit Inc. Ultimately, however, the bank or biller must initiate the call and work together with Intuit on solving this update issue.

Please let us know if you were able to get this issue resolved (or not).

Bob_L

Not working for me in Virginia either. FWIW, I submitted a problem report though not holding my breath.

Greg_the_Geek

FWIW, T-Mobile doesn't work either. I've tried deleting and re-adding with no luck.

redbaron

UKR,

I did delete the old and re-entered the new. The url for the site says https://www.dominionenergy.com/virginia, however when you go to that page and click on the Sign In/Register, you are redirected to another page that asks you to select the state you are in and then redirects to another login page https://login.dominionenergy.com/CommonLogin?SelectedAppName=electric, which is a common login page for Virginia and NC electric customers. I will also contact support

UKR

https://community.quicken.com/discussion/comment/20357922#Comment_20357922

On top of submitting a Help / Report a Problem report, to get the ball rolling you also need to call Support on the phone and report this issue.
AFAIK, Problem reports appear to disappear down a black hole. They're only looked at when someone researches the problem in response to your call to support.

redbaron

ok, thanks

redbaron

I contacted support today and made them aware of the issue. It appears that Dominion Energy did not inform Quicken about the changes they made to their platform. Support says that it will ge resolved, but it may take a few weeks.