It's been 9 months since I first had a problem downloading from CITI to Quicken and was promised early on that it was Quicken's problem. After getting shuffled back and forth between Citi and Quicken, I realized that the downloading problem was on Citi's end. I have tried all the fixes they suggested only to have more problems. Finally, in lJanuary this year I made the dumb move to get a new Citi card thinking maybe starting fresh I could resolve the down loading issues. Well, two months in and I had balancing problems and this last month only half my trasactions downloaded so I had to manually enter the remaining transactions. I've experienced all the problems that have been posted about downloading Citi transactions into Quicken so I woh't repeat them here.
I've been with Quicken forever and had been happy with Citi for last the 5 years after switching from Chase so I could get a Costco Citi card. I don't have the time nor technical knowledge to navigate through all the suggested fixes. But I don't want to stop keeping track of our personal finances. The greatest frustration is contanting the customer service number(s) at Citi. What a joke it is to call the "customer service" people. There has to be a way to solve this issue. How?
