SOLUTION: Investment Transactions Not Downloading Since February 8
My previous discussion post regarding this issue was closed, but I found a solution and want to repost to help others who may encounter the same issue.
»» ISSUE ««
I have had multiple calls with Quicken Support on the following with no successful resolution.
My brokerage account transactions stopped downloading since February 8.
There is no error message, no indication that anything is wrong. I
didn’t notice the problem until early March when I was completing my
monthly reconciliation between Quicken and the brokerage statements.
That’s when I discovered recent transactions were missing from Quicken.
Only my 11 accounts with this brokerage (UBS) are affected, which uses
Direct Connect. All other accounts with my bank and my credit cards are
working correctly.
You can see in the attached images that the One Step Update Summary appears to have worked, but when you click to see the details, the information is updated only through February 8. This
never changes.
On my own or with Quicken Support, I have tried:
- Restarting Quicken
- Rebooting my computer
- Resetting the accounts
- Deactivating/reactivating the accounts
- Validating the Quicken QDF file
- Supervalidating the Quicken QDF file
- Resetting the DTSTART date
- Creating
a completely new Quicken file from scratch then adding the UBS accounts
brand new; in this case, only transactions through July 2022 comes
through
Quicken says the problem is with UBS, that UBS must not be sending recent data.
UBS technical support monitored the connection process while I connected
and stated that all recent transactions were being pushed to the Quicken
server, so they say the problem is with Quicken and won’t help further.
UBS and Quicken technical support are unwilling to speak to each other.
In
my most recent call with Quicken support, the support team member said I
am doing everything correctly. He also said that because there are no
error messages, he can’t escalate my problem to anyone.
I am at a loss for how to get this solved.
»» SOLUTION ««
- I found and restored my backup file from just before the problem began occurring.
- I deactivated all of the UBS accounts.
I set the DTSTART date to just before the problem began occurring. (I don't know if this was necessary, but it's something I did.) - I reactivated each in turn, one by one.
- Each account downloaded successfully, all transactions caught up.
- I monitored for a few days to make sure the process continued to work.
I went back to my original file and repeated the process, to see if I had uncovered a trick. But with the original file, the download process continued to not work.
My guess is that the original file had some sort of undetectable corruption which prevented the download from completing successfully.
So, I am going to use the restored backup as my main file going forward, and just have to roll forward the non-UBS accounts to bring them up to date since the backup date.
What is disappointing is that I spent hours and hours (my guess: 20 hours total) on the phone or otherwise communicating with both Quicken and UBS technical support and NO ONE ever suggested trying to restore from a backup.