Hello @Jon2,
Thank you for reaching out to the Community and telling us about this issue. I'm sorry to hear you're running into this problem. If you are still experiencing this issue after it has been marked as resolved, I would recommend that you contact Quicken Support directly for further assistance as they can walk you through troubleshooting steps in real-time and escalate the situation as needed. The Quicken Support phone number can be found through this link here. Phone support is available from 5:00 am PT to 5:00 pm PT, Monday through Friday.
I apologize that I could not be of more assistance!