City National Bank (CA) OL-393-A outage??

Question

Have received this error now for several days.  I can sign into my account online with no issue so I assume this is something on either the Bank's or Quicken's side of things.  Can someone confirm?

Quicken Jasmine · Answer

Hello @BillMonteSereno,

Thank you for reaching out to the Quicken Community, though I do apologize that you are experiencing this issue.

An OL-393 error can occur for any of the following reasons:

* The Quicken account has some incorrect account information or is hidden.
* The Quicken account is activated for download, but the financial institution no longer has the account available on their server.
* The Quicken account has online bill payment activated, but it has not been signed up for at the financial institution.

You may follow this link to access a FAQ that provides some more information as well as some troubleshooting steps. It is recommended to save a backup before proceeding (just in case).

I hope this helps!