City National Bank (CA) OL-393-A outage??

BillMonteSereno
BillMonteSereno Quicken Mac Subscription Member ✭✭
edited June 2023 in Errors and Troubleshooting (Windows)
Have received this error now for several days. I can sign into my account online with no issue so I assume this is something on either the Bank's or Quicken's side of things. Can someone confirm?

Answers

  • Quicken Jasmine
    Quicken Jasmine Moderator mod

    Hello @BillMonteSereno,

    Thank you for reaching out to the Quicken Community, though I do apologize that you are experiencing this issue.

    An OL-393 error can occur for any of the following reasons:

    • The Quicken account has some incorrect account information or is hidden.
    • The Quicken account is activated for download, but the financial institution no longer has the account available on their server.
    • The Quicken account has online bill payment activated, but it has not been signed up for at the financial institution.

    You may follow this link to access a FAQ that provides some more information as well as some troubleshooting steps. It is recommended to save a backup before proceeding (just in case).

    I hope this helps!

    -Quicken Jasmine

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