sudden user death - how to handle Vault Password

mauryp48

Hello, our treasurer passed away suddenly a week ago and he used Quicken Home, Business, and Rental for our financial reporting at our food pantry. I know the password to get into the product, however, the vault password has not been given to me yet. I am trying to figure out how he posted deposit and expense entries, assigned categories, and tags and produced the month end report. There are a lot of 'tic and tie stuff I do not know. I am personally familiar with the product but use the vault to load everything. Any thoughts or suggestions would be appreciated. thanks.

Rocket J Squirrel

If you don't know the vault password, your only option is to delete the vault and set it up from scratch. This means you must know all the accounts and passwords that were stored in the vault.