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Unable to add accounts to download

Cdjboyd

it’s been almost two months and still can’t add accounts to download transactions. Anybody else having this problem

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Quicken Jasmine

Hello @Cdjboyd ,

Thank you for reaching out to the Quicken Community, though I do apologize that you are experiencing this issue.

Before I can further assist you, I require some more information. What exactly occurs when attempting to add accounts? Do you receive any error codes or messages? Are you experiencing this with a specific financial institution or are you unable to set up any financial institution with online services?

I look forward to your response.

Cdjboyd

Thank you for responding. This is my ticket number 10163424

Quicken Jasmine

Hello @Cdjboyd ,

Thank you for providing that information.

Would you please answer the questions that I posed in my previous response so that I may further assist you?

I look forward to hearing from you.

Cdjboyd

when I try to add banking accounts to automatic download transactions it says something about it cannot be done at this time and don’t contract the provider because they can’t fix the problem. This is the same message I receive on all banking accounts. It will allow me to download from my 401k accounts.