My last "online balance" won't update

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AGCoates
AGCoates Member ✭
edited June 2023 in Download, Add/Update Accounts (Windows)

For my credit cards, I download the transactions from the financial institutions individually (for a variety of reasons). Then I reconcile using the online balance. Generally, this works great. EXCEPT right now one of the account's online balance is stuck on the amount from May 6th and so I can't reconcile the account.

I have a feeling I need to do something in my accounts list, deactivate and reactivate, etc but would prefer guidance first.

Thanks in advance, AGC

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  • NotACPA
    NotACPA SuperUser ✭✭✭✭✭
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    What bank? What's your connection type to the bank? Immediately under the acct name, in the register, what shows as the "last download"?

    Q user since February, 1990. DOS Version 4
    Now running Quicken Windows Subscription, Business & Personal
    Retired "Certified Information Systems Auditor" & Bank Audit VP

  • AGCoates
    AGCoates Member ✭
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    For my Capital One card. Last download says May 6th, though I download weekly, including today.

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