My last "online balance" won't update

Question

For my credit cards, I download the transactions from the financial institutions individually (for a variety of reasons).  Then I reconcile using the online balance.  Generally, this works great.  EXCEPT right now one of the account's online balance is stuck on the amount from May 6th and so I can't reconcile the account.

I have a feeling I need to do something in my accounts list, deactivate and reactivate, etc but would prefer guidance first.

Thanks in advance,  AGC

AGCoates · Answer

For my Capital One card.  Last download says May 6th, though I download weekly, including today.

NotACPA · Answer

What bank? What's your connection type to the bank? Immediately under the acct name, in the register, what shows as the "last download"?