Chase accounts not updating

System

This discussion was created from comments split from: Chase Accounts Not Updating.

thompson87

Same problem. I reset the online account settings for two Chase credit card accounts in an attempt to solve the problem, and that did cause the accounts to update once. But since then I continue to see no new transactions and no errors when I update the Chase accounts in Quicken.

mzegeek

Have 3 chase cards. All have been downloading transactions for over 2 years. In march 23 chase freedom stopped downloading. Everything looks correct. No error messages. To troubleshoot I deactivated and reactivated and reauthorized via onestep update an the chase website. However when trying to reauthorize Quicken no longer sees the freedom card. I logged onto the chase site and made sure the freedom card is shared with quicken. I am the primary card holder and the only one with access.

How can I get chase freedom to download transactions?

Quicken Jasmine

Hello @thompson87 and @mzegeek,

Thank you for reaching out to the Quicken Community.

We do currently have an ongoing active alert regarding Chase users experiencing issues with downloading transactions. You may follow this link to access that alert where you may bookmark it in order to remain up to date on any new information, ETAs, or resolutions that may occur. If you do not see the option to bookmark, please make sure that you are signed into the Quicken Community.

We do apologize for any inconvenience caused in the meantime.

DanZindler

I get downloads although it says 0 transactions downloaded BUT it keeps screwing up my running balance. I'm having to make balance adjustments to reconcile.