td ameritrade transactions not downloading

Kenneth Sapp
Kenneth Sapp Quicken Windows Subscription Member ✭✭
edited June 2023 in Registers & Transactions (Windows)

unable to download transactions from td ameritrade

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Answers

  • Quicken Jasmine
    Quicken Jasmine Quicken Mac Subscription Moderator mod

    Hello @Kenneth Sapp,

    Thank you for reaching out to the Quicken Community, though I do apologize that you are experiencing this issue.

    Before I can further assist you, I require some more information. What is your connection method with TD Ameritrade? You can see the connection method by navigating to Tools > Account List. What exactly occurs when attempting to download transactions? Do you receive any error codes or messages? How long has this issue been occurring?

    I look forward to your response.

    -Quicken Jasmine

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  • Kenneth Sapp
    Kenneth Sapp Quicken Windows Subscription Member ✭✭
    I was able to fix this problem by treating it as a rebranding problem i.e. OL-231, OL-232, or OL-235 error and then reactivating the accounts
  • Quicken Jasmine
    Quicken Jasmine Quicken Mac Subscription Moderator mod

    Hello @Kenneth Sapp,

    Thank you for coming back to update us and for sharing the steps that you took.

    We are happy to hear that you were able to resolve the issue.

    Please do not hesitate to reach out with any further questions or concerns!

    -Quicken Jasmine

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