Possible Solution for Erroneous "You have XX Bill Payment(s) to send" message

Eric Vasbinder

In recent versions of Quicken, if you have Direct Connect-based Online Banking, you can sometimes encounter a very annoying error that crops up. The error specifically is an erroneous message that says that you have an online bill payment to send, even though you do not have any bill payments to send at all.

the problem seems to originate, as far as I can tell, when you click on the lightning bolt symbol next to the check number to check on the status of the payment. when you do so, the system will error out and start to display the erroneous notification flag that you have payments to send.

Oftentimes Quicken support will recommend an ineffective treatment that says to delete Voided payments. This DOES NOT WORK.

Instead what you will need to do is to create a manual transaction entry in your register that duplicates the entry that you have checked the status on, then, once you have the manual entry in place, you must delete the online payment from the register for which you have checked status.

Once that is done, the error message disappears.

I hope this helps!