How do I fix my error "Please check internet connection and try again?"

Ruth E Christian
Ruth E Christian Quicken Windows Subscription Member
edited July 2023 in Signing in, Passwords, and Activation (Windows)

When I try to run Quicken for Windows Version R49.33 Build 27.1.49.33 using Windows 10 Pro, I get an error message "Please check internet connection and try again". When Quicken briefly opens, it briefly shows my account, the entire screen is greyed out and filled the error message. I can do noting. I tried downloading and reinstalling Quicken from my account. The reinstall ran fine, but upon opening I got the same problem. I can't run Quicken at all. My internet connection is running fine because Quicken was able to run an update successfully. The only issue I can see is that my Windows edition if Windows 10 Pro Version 22H2 not Pro. I am not sure if this is an issue or not.

Any help would be appreciated.

Tagged:

Answers

  • UKR
    UKR Quicken Windows Subscription SuperUser ✭✭✭✭✭

    If you are getting "Oops, something went wrong" or "Check Internet Connection" …
    • Have you recently enabled a VPN?
    If so, this might be the problem. Try turning the VPN off, reboot with VPN disabled and see if that helps.
    • Is there a corporate or otherwise external firewall getting in the way? Contact the IT people maintaining the firewall and ask for permission.
    • Does your Antivirus software allow Quicken to connect to the Internet?
    Quicken needs to be able to establish outbound Internet connections for the program to work.
    For example, in McAfee Firewall, one user states "By editing the Quicken Firewall entry Selecting Incoming and Outgoing, and changing it from "Default" to "Open to all devices" it now works without having to turn off the entire firewall!"
    If necessary, contact the Antivirus / Firewall vendor's Support Center.
    • In older Windows systems go to Windows Control Panel and select Internet Options (or in Internet Explorer, click on Tools / Internet options.)
    Click the Advanced tab.
    Scroll down the list to "Use TLS x.x" and click to put a checkmark on all available TLS choices.
    Turn off "Use SSL 3.0"
    Click Apply. Reboot.
    • If all else fails: Try rebooting your network router. When done reboot your PC
    • Please let us know which of the above solved your problem.

This discussion has been closed.

Categories