Why can I not download Discover Card transactions the last few days?

Mary J, L,
Mary J, L, Quicken Windows Subscription Member
edited July 2023 in Download, Add/Update Accounts (Windows)

Why can I not download Discover Card transactions?

Answers

  • Quicken Anja
    Quicken Anja Moderator mod

    Hello @Mary J, L,,

    Thank you for reaching out to the Community and telling us about your issue, though we apologize that you are experiencing this.

    In order to best assist you further, could you please elaborate and tell us exactly what is happening when you attempt to connect to Discover Card? Are you receiving any specific error code(s) and/or message(s) while trying to connect?

    Thank you!

    -Quicken Anja
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  • Mary J, L,
    Mary J, L, Quicken Windows Subscription Member

    What I get is: We apologize for the inconvenience but we are unable to connect to Quicken servers at this time. Do not contact Discover Card for assistance. They cannot fix this problem. Please try again in a few hours. Thank you for your patience.

    This has been happening for several days, since my last update.

  • Quicken Anja
    Quicken Anja Moderator mod

    Thank you for following up with additional details.

    The issue you described is a known issue that has been escalated internally, though we do not have an ETA on resolution at this time. While the investigation remains ongoing, please refer to this Community Alert for any and all available updates.

    We apologize for any inconvenience in the meantime! Thank you.

    -Quicken Anja
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