Now it won't connect to help after logging in to Quicken account............

Options
flubyu2
flubyu2 Member

sheesh

Comments

  • UKR
    UKR SuperUser ✭✭✭✭✭
    Options

    Care to explain with a little more detail than "sheesh"?

  • flubyu2
    flubyu2 Member
    Options

    If I click on support at the top of this screen that I am on typing this. then click on sign in and enter my userid and password the next screen is sever error

  • UKR
    UKR SuperUser ✭✭✭✭✭
    Options

    • To start Chat or see the support phone number, your browser must allow popup windows from
     https://www.quicken.com
    • Have you recently enabled a VPN?
    If so, this might be the problem. Try turning the VPN off, reboot with VPN disabled and see if that helps.
    • Is there a corporate or otherwise external firewall getting in the way? Contact the IT people maintaining the firewall and ask for permission.
    • Does your Antivirus software allow Quicken to connect to the Internet?
    Quicken needs to be able to establish outbound Internet connections for the program to work.
    For example, in McAfee Firewall, one user states "By editing the Quicken Firewall entry Selecting Incoming and Outgoing, and changing it from "Default" to "Open to all devices" it now works without having to turn off the entire firewall!"
    If necessary, contact the Antivirus / Firewall vendor's Support Center.
    • In older Windows systems go to Windows Control Panel and select Internet Options (or in Internet Explorer, click on Tools / Internet options.)
    Click the Advanced tab.
    Scroll down the list to "Use TLS x.x" and click to put a checkmark on all available TLS choices.
    Turn off "Use SSL 3.0"
    Click Apply. Reboot.
    • If all else fails: Try rebooting your network router. When done reboot your PC
    • Please let us know which of the above solved your problem.

This discussion has been closed.