Pending Transactions Included in Online Balance US Bank

System

This discussion was created from comments split from: Pending Transactions included in OnLine Balance - but not downloaded @ Bank of America.

kevindneus

Same problem with US Bank.

Quicken Kristina

Hello @kevindneus,

Thank you for reaching out to the Community and telling us about this issue.  I'm sorry to hear you're running into this problem. When did this issue first start? To clarify, the online balance is reflecting pending transactions, but only posted transactions are downloading?

Thank you.

kevindneus

Hi Kristina,

Yes that's correct, the online balance is reflecting pending transactions, but only posted transactions are downloading.

Union Bank just became US Bank so while the issue is new to me, I've only been connecting and reconciling with US Bank for a few days now.

Thanks.

Quicken Kristina

Thank you for your reply,

We have forwarded this issue to the proper channels to have this further investigated. In the meantime, we request that you please navigate to Help > Report a problem and submit a problem report with log files attached and (if you are willing) a sanitized copy of your data file in order to contribute to the investigation.

While you will not receive a response through this submission, these reports will help our teams in further investigating the issue. The more problem reports we receive, the better.

We apologize for any inconvenience!

Thank you.

(CTP-6937)