Northwest Bank oswego

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bob mckay
bob mckay Member ✭
edited July 2023 in Download, Add/Update Accounts (Windows)

Until the lasr uodate I was able to go to northest-bank.com. the financial institution in quicken was zzz-northwest Bank -OR a few days ago it would popup asking for the test answer. Now nothing. If I select nothwest bank off the drop down of institutions, I get a 503 error. A few days ago I got a commercail sign in request.

When I try to imort the file it now says it cant varify the bank

Answers

  • UKR
    UKR SuperUser ✭✭✭✭✭
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    Bank names in Quicken which begin with "zzz-" are in the process of being phased out due to bank merger or other reorganization and may drop off the list of available banks without notice.

    If your bank recently changed their website or password requirements please read and follow instructions here:

    For online billers please see if you can manage (remove and re-add or repair) the online biller, to see if their profile has already been updated.

    If that doesn't resolve the issue:

    • It is the bank's or biller's contractual obligation to notify their Quicken download service provider, Intuit Inc., of any changes to their websites and download functions in a timely manner before the change is implemented. Intuit needs a sufficient amount of lead time to review, change and test their programs, to adapt to the changes the bank makes.
    • The bank also needs to notify their customers of this change in a timely fashion and detail any actions that might be required by the customer to regain access after the change was introduced.
    • If they didn't do that, complain to your bank's or biller's office of the president.
    • Also contact Quicken Support via Chat or Phone at https://www.quicken.com/support#contact-support during posted hours of operation and report this as an Online Banking issue, so that Quicken Support can escalate this issue to Intuit Inc. Ultimately, however, the bank or biller must initiate the call and work together with Intuit on solving this update issue.

    Please let us know if you were able to get this issue resolved (or not).

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