Password problems

Kiwiuser
Kiwiuser Quicken Windows Subscription Member
edited July 2023 in Installing and Updating (Windows)

When I open a file I have to enter my email and password to quicken. I enter the correct info and told it is invalid. I do a change of password (with all the associated drama) and try again and get the same message. I access the quicken website direct with same problem and do a change of password and more often than not when I go to log back in I get the invalid message. Can someone please tell me what I am doing wrong!

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Answers

  • Quicken Jasmine
    Quicken Jasmine Quicken Mac Subscription Moderator mod

    Hello @Kiwiuser,

    Thank you for reaching out to the Quicken Community.

    Due to the nature of this error message, you will need to contact Quicken Support directly for further assistance as an escalation may be in order. The Quicken Support phone number can be found through this link here. Phone support is available from 5:00 am PT to 5:00 pm PT, Monday through Friday.

    I do apologize that we could not be of more assistance.

    -Quicken Jasmine

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