Update and install to 50.8 WIN Home & Biz

ftyminski
ftyminski Quicken Windows Subscription Member ✭✭
edited July 2023 in Installing and Updating (Windows)

The "Optimizing and executing files" Spinner has been running 30 min now , and green progress bar is frozen"

Do I wait or go to TASK MANAGER

Comments

  • ftyminski
    ftyminski Quicken Windows Subscription Member ✭✭

    Running near 45 minutes now. Looks frozen. What do I do now? If I Task Manage will it have installed new version and thrashed my file?

    Home and Business

  • ftyminski
    ftyminski Quicken Windows Subscription Member ✭✭

    CAn't get to REPORT ISSUE.

  • Quicken Anja
    Quicken Anja Moderator mod

    Hello @ftyminski,

    Thank you for reaching out to the Community and telling us about your issue, though we apologize that you are experienced this.

    Please be aware that the Quicken Community is an online forum that is primarily user-to-user based and therefore responses will not always be immediate.

    If you are still experiencing this problem, it is fine to end with Task Manager and try installing the update again. Are you still experiencing this issue now when attempting to install the latest update? And if so, are you installing the update directly from within the program (Help > Check for Updates), or are you installing this version manually through the patch available in this support article?

    Thank you!

    -Quicken Anja
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  • rob2880
    rob2880 Quicken Windows Subscription Member

    Had the same issue when trying to update the popup when starting Quicken or from Help > Check for Updates. I was able to use the patch in the article to successfully run the update.

  • Bioman
    Bioman Member ✭✭✭

    Quicken makes a backup of your data file before installing an update, so your data file should be in the backup folder should you need to use it.

This discussion has been closed.

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