OL-304-A E*TRADE Morgan Stanley

Karl-D

E*TRADE is now part of Morgan Stanley. They were down this past weekend doing some type of conversion to Morgan Stanley behind the scenes. They are back up now, and everything looks the same on their site, but Quicken is no longer able to sync with error: OL-304-A.

Do I need to deactivate and reconfigure the online setup for my Etrade accounts or will this error resolve itself later?

Quicken Anja

Hello All,

Thank you for taking the time to visit the Community to report this issue, though we apologize that you are experiencing this.

First, please take a moment to review and follow this error-specific support article regarding error OL-304.

We have forwarded this issue to the proper channels to have this further investigated. However, we request that you please navigate to Help > Report a problem within your Quicken program and submit a problem report with log files and screenshots attached in order to contribute to the investigation. It would also aid the investigation to include a sanitized file when submitting the problem report. A sanitized file is a data file that removes personally identifiable information so you can comfortably share this file with the Quicken team.

While you will not receive a response through this submission, these reports will help our teams in further investigating the issue. The more problem reports we receive, the better.

We apologize for any inconvenience in the meantime! Thank you.

MIghtyMoose

I'm having the same problem. When I logged in to E*Trade there was a notification that the account numbers had changed. I updated Quicken with the new account numbers and get the same response.

What is required to get this working again?

Thanks.

Karl-D

Would be great to get some input from the Quicken team on this.

ConnieZimmermann

Same problem here, but I get no specific error message, just "update error" or something along those lines. I'm thinking it is because of the change in account numbers. I have an account number, but I also have a Joint Account number. I am going to try them both.

Orion Cross

Same problem with my eTrade account. They changed the account number but when I try the new account number in Quicken it fails as well.

einstem

Same Issue. Following….

Quicken Anja

Hello All,

Thank you for taking the time to visit the Community to report this issue, though we apologize that you are experiencing this.

First, please take a moment to review and follow this error-specific support article regarding error OL-304.

We have forwarded this issue to the proper channels to have this further investigated. However, we request that you please navigate to Help > Report a problem within your Quicken program and submit a problem report with log files and screenshots attached in order to contribute to the investigation. It would also aid the investigation to include a sanitized file when submitting the problem report. A sanitized file is a data file that removes personally identifiable information so you can comfortably share this file with the Quicken team.

While you will not receive a response through this submission, these reports will help our teams in further investigating the issue. The more problem reports we receive, the better.

We apologize for any inconvenience in the meantime! Thank you.

Karl-D

Thanks @Quicken Anja . The good old "deactivate then reactivate" as outlined in that support article got mine working again.