R50.13 caused looping Quicken Update Status

chriscount
chriscount Quicken Windows Subscription Member
edited July 2023 in Errors and Troubleshooting (Windows)

After automatic update of Quicken with Release 50.13 - I updated activity in multiple Schwab accounts. After clearing items in the register of the first account, my other two accounts were flagged (new transactions to accept). If I click on account to open register and accept transactions, it automatically opens the "Quicken Update Status" window and continually circles and displays "Connecting….." and remains stuck in that mode. The "Stop Update" button does not respond and the only way to disconnect is via Task Manager. I believe this is a flaw in this new release. Has anyone else experienced this? Might this only relate to users with multiple accounts as one institution?

Comments

  • Mary T
    Mary T Member ✭✭✭

    Same happening to me. I found that doing a mass update will allow you to accept transactions from one account. When you do the second one, it gets stuck as you describe.

    It is also getting stuck on an institution where I only have one account.

  • Claudio Brasca
    Claudio Brasca Member ✭✭

    I have the same exact issue. This is a major one. We need help @Quicken!

  • Wayne T
    Wayne T Member ✭✭

    I am also having the same issue. Tried using an earlier backup file to see if the problem would occur and it did. The update status loop also happens when clicking on an individual account. It seems to occur no matter what is clicked.

  • algee99
    algee99 Quicken Windows Subscription Member ✭✭

    Windows 11: I'm having the same issue. I did a mass update and was able to select and accept the downloaded transactions from multiple different accounts.

    After that, I try to select any of my investment accounts and the Quicken Update Status windows pops up and doesn't connect or update. It is stuck and won't respond to the cancel button click.

    I have to kill the process in task manager.

  • mshiggins
    mshiggins Quicken Windows 2017 SuperUser ✭✭✭✭✭

    The main discussion on this issue is here:

    https://community.quicken.com/discussion/7936553/quicken-becomes-unresponsive-quicken-status-update-displays

    Quicken user since Q1999. Currently using QW2017.
    Questions? Check out the Quicken Windows FAQ list

  • ssanjohn4
    ssanjohn4 Quicken Windows Subscription Member

    The same thing is happening, here. When I click on an account, I get the "quicken update status" connection that is stuck. I really need to resolve this, any suggestions? Thanks in advance.

  • scottfactor
    scottfactor Quicken Windows Subscription Member ✭✭

    so what the heck do we do at this point?

  • Terry R
    Terry R Quicken Windows Subscription Member ✭✭

    I updated to 50.14 but still have problem with one step update. It never finishes and I have to shut it down in task manager

  • Lars123
    Lars123 Quicken Windows Subscription Member

    Same problem here. Must end the program using task manager.

This discussion has been closed.

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