Don't close discussions in Community Forum if the problem is unsolved

Spin
Spin Quicken Mac Subscription Member, Mac Beta Beta
edited June 2023 in Community Improvement Suggestions

Please don't close discussions in Community Forum if the problem is unsolved.

Why do we have to keep reposting the same issues because the discussion is “closed?” It just creates clutter, confuses users and staff, and makes it harder to find and track a solution.

𝘘𝘶𝘪𝘤𝘬𝘦𝘯 𝘔𝘢𝘤 𝘚𝘶𝘣𝘴𝘤𝘳𝘪𝘱𝘵𝘪𝘰𝘯 • 𝘘𝘶𝘪𝘤𝘬𝘦𝘯 𝘶𝘴𝘦𝘳 𝘴𝘪𝘯𝘤𝘦 𝘣𝘦𝘧𝘰𝘳𝘦 𝘺𝘰𝘶 𝘸𝘦𝘳𝘦 𝘣𝘰𝘳𝘯.
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Declined · Last Updated

Per protocol; discussions are closed after 1 month of lack of activity. Additionally, if 1 month or more has passed since an issue was reported, it is then considered and treated as a new issue.

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