Adding Attachment Deletes Transaction

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Comments

  • PhilipJD
    PhilipJD Member ✭✭

    I have been having the same problem - adding attachment on original entry deletes the entire transaction when saving the transaction. This has been going on since at least June of this year. It is NOT a minor problem. I concur with others that this should be a priority for Quicken.

  • jnprop
    jnprop Quicken Windows Subscription Member ✭✭✭✭

    @PhilipJD You are right… it is not a minor problem. It is Quicken 101. It is a basic problem, but not minor one and is well documented. IMO when the basics are not functioning who cares about the latest & greatest! I run a smallrental business with Quicken and I use attachements alot. It is a requirement for me, quite frankly it is tax law, not a convenience.

  • BarbOD
    BarbOD Quicken Windows Subscription Member ✭✭

    John A on Oct 1 nailed it - this problem of entering a transaction, saving it, and THEN having to go back to attach a related doc is a regression that Quicken created and they should make correcting it a priority. What kind of an update screws up features that always worked well?

    And my second big problem: why are my attachments disappearing because I use OneDrive? I get "the specified file could not be found" message and Support told me it's because of OneDrive. I assume the same is happening to any of you using GDrive or iCloud? Quicken can't manage the cloud?

  • JohnA
    JohnA Member ✭✭✭

    Good news, the problem seemed to have been fixed in the following way:

    • Open an Administrator Command Prompt or PowerShell
    • Type the following commands in the shell:
    1. DISM /Online /Cleanup-Image /ScanHealth
    2. DISM /Online /Cleanup-Image /RestoreHealth

    Reboot the system. If you get a blue screen, don't worry and let it restart.

    • Open an Administrator Command Prompt or PowerShell
    • Type the following commands in the shell:
    1. sfc /scannow

    Reboot the system and start Quicken.

    Hope this procedure works for everyone. It seems to have been some time of snafu during either a Windows Update or Quicken update. This repair procedure should fix it.

  • JohnA
    JohnA Member ✭✭✭

    » Good news, the problem seemed to have been fixed in the following way:

    Wishful thinking on my part. It went away for a while but now it's back. You can ignore that last post.

  • jnprop
    jnprop Quicken Windows Subscription Member ✭✭✭✭

    @JohnA Well darn!!! Thanks for trying!

  • BarbOD
    BarbOD Quicken Windows Subscription Member ✭✭

    JohnA - Yes, thanks for trying! But this is Quicken's job, not yours! What are we paying for?

  • JohnA
    JohnA Member ✭✭✭

    Good news, the problem seemed to have been fixed in the following way:

    • Open an Administrator Command Prompt or PowerShell
    • Type the following commands in the shell:
    1. DISM /Online /Cleanup-Image /ScanHealth
    2. DISM /Online /Cleanup-Image /RestoreHealth

    Reboot the system. If you get a blue screen, don't worry and let it restart.

    • Open an Administrator Command Prompt or PowerShell
    • Type the following commands in the shell:
    1. sfc /scannow

    Reboot the system and start Quicken.

    Hope this procedure works for everyone. It seems to have been some time of snafu during either a Windows Update or Quicken update. This repair procedure should fix it.

  • JohnA
    JohnA Member ✭✭✭

    Double posts may cause confusion, For the record:

    » Good news, the problem seemed to have been fixed in the following way:

    Wishful thinking on my part. It went away for a while but now it's back. You can ignore that last post.

  • JohnA
    JohnA Member ✭✭✭

    Problem fixed in 53.16 - the release notes even mentioned it.

This discussion has been closed.

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