Wrong Online Balance Quicken Deluxe

JonnyDollar Member ✭✭


My Fidelity Rewards card has a correct online balance of $111.96. However, The register shows an online balance of $111.00. The ending balance is correct at $111.96. Something is wrong with the Quicken online balance for this account, and I cannot figure it out. It also it is not related to pending transactions.

The screenshots below show the balances. The first one is from the Fidelity website, and the second one from the Quicken register.

Your help would be greatly appreciated. Is there a way to at least change the Quicken online balance for this account?


  • Quicken Jasmine
    Quicken Jasmine Moderator mod

    Hello @JonnyDollar,

    Thank you for taking the time to visit the Community to report this issue, though we apologize that you are experiencing this.

    We have forwarded this issue to the proper channels to have this further investigated. In the meantime, we request that you please navigate to Help > Report a problem and submit a problem report with log files, a sanitized data file, and screenshots (if possible) attached in order to contribute to the investigation.

    While you will not receive a response through this submission, these reports will help our teams further investigate the issue. The more problem reports we receive, the better.

    We apologize for any inconvenience! Thank you.


    -Quicken Jasmine

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