Cannot 'Quicken Connect' to Empower on Quick Mac Subscription

Joshua B

• I have an Empower Retirement account at: (https://participant.empower-retirement.com/)
• I can access my Empower Retirement account online through Empower's web application
  • At the site, I can download a QFX file which gives me a quarterly view of the account
  • Quicken loads this data, nut is unable to manage the "cash" details of the account making this become more manaul to update
    • I do not want to use this option
• I cannot do the same, with the same credentials, in Quicken Mac Subscription to the to Empower Retd. - 401k via Quick Connect: (https://participant.empower-retirement.com/)

Some more details

• I am aware in the past Empower disabled the use of Quicken, and you needed to down load the QFX file.
• Up until about a month or two ago, I was able to use the above option to access the account
• I have used this number (1-844-804-8989) to leave a message last week. The Empower team was unaware of a problem.

At this point, a sanity check from people who can get Quick Connect to work, or is this connection deprecated again to QFX download only.

Joshua B

For posterity, I did call Empower - and got to a technical service rep, who did say as of JUL 2023, Empower was working on their MFA tooling for 3-party applications, which might be part of the reason for problem.

I can say that I have been having the issue a bit longer. I also deleted out the UN/PW in the Keychain.