One-Step Update downloads wrong accounts

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MarieBaumann
MarieBaumann Member ✭✭✭
edited August 2023 in Download, Add/Update Accounts (Windows)

On Windows 11. Most of the time, when I do an update for CitiBank, I get downloads for Ally Bank instead. I've tried updating from the Citi register's "Action" gear and from the toolbar "One Step Update" tool. I know that I have new transactions in Citi that should be downloading. Any suggestions?

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  • Mark1104
    Mark1104 Member ✭✭✭✭
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    suggestion:

    CNTL-A

    click the edit button next to Citicorp account

    Online Services Tab

    click deactivate

    then reactivate the account

    does that work?

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