I have been using Quicken for many years…at least 15 years. I have worked through several changes and glitches over that time, but I always preferred the functionality over other solutions (I like the cash forecasting and expense classification functionality the best), so I just dealt with the problems.
Lately I've begun to lose faith in the product. I am having to check and recheck that my numbers are accurate. From one day to the next I may have data that is duplicated or suddenly disappears. Transfers get posted to the wrong accounts, scheduled billing dates are skipped, items reappear days later after I already made all the corrections to the numbers…it is incredibly frustrating, and I simply don't trust what I'm looking at without a detailed review every time I do my finances.
I'm not sure what is happening, but I hope it gets fixed soon. All technology companies are cutting costs so maybe you just aren't able to keep up. But to me, this seems like a basic lack of QA in the development process. Every time something new rolls out it creates a new issue or resurrects one that I thought was fixed. Your prices are too high for these issues. I'm just one customer, but I'm a patient one. If I am contemplating throwing in the towel, I have to guess many others are. I hope this gets back on track soon.
