Quicken sent payment to wrong account

Jim13@ Member ✭✭✭

I've been using Quicken for many, many years and finally ran into a serious issue. I have multiple accounts with American Express and have used QuickPay to pay them for years with no issue. However, a recent Quick Pay payment was credited to the wrong account at American Express. When I called Quicken Support, who are useless by the way, they told me the payment was sent for account ending in xxxx. Guess what, that's wrong! It's a payment to account ending in YYYY, which it shows in my local Quicken as a confirmed, completed QuickPay payment to account YYYY. He says the payment was made to account XXXX, I told them that's wrong and it should have been made to YYYY, just like Quicken confirms it was, just like it's been doing for years, and the response is "It's an American Express problem." I'm about to call American Express who is undoubtedly going to tell me it's a Quicken problem, which is more likely in my opinion given the history of Quicken issues and the fact the "support" rep told me it was sent to the wrong account. Anyone else experience this? (The wrong account being paid, not the poor Quicken support ;) )


  • UKR
    UKR SuperUser ✭✭✭✭✭

    About your Bill Manager issues

    My 2cents' worth, if I may:

    I don't use Bill Pay services or Bill Manager at all, neither the one from Quicken nor the one offered by my bank. I'll also stay away from commenting on all the changes the banks are making, "for improved security" and protection from hackers, taking away long running services along the way.

    Since time "B.I." (before the Internet was invented) I have set up almost all of my recurring payments as Direct Debit, PAC Draft, Autopay, APS, whatever the biller calls it. Using the biller's website, I authorized the biller to electronically debit each payment directly from my checking account on due date. Now I can sit back, relax and wait for it to happen. Instead of having to arm-wrestle Bill Manager into making payment on time I let the biller do all the work for me.

    When I get notified of a new statement having arrived, usually by email, all I have to do in Quicken is to run a regular scheduled reminder to record the transaction. Haven't missed a payment in many years.

    I recommend you do the same instead of fighting the Bill Manager windmill, missing payments and getting slapped with penalty interest rates or late fees. Let Amex do all the work for you, automatically, every month, and from the correct credit card account.

This discussion has been closed.