I've been using Quicken for many, many years and finally ran into a serious issue. I have multiple accounts with American Express and have used QuickPay to pay them for years with no issue. However, a recent Quick Pay payment was credited to the wrong account at American Express. When I called Quicken Support, who are useless by the way, they told me the payment was sent for account ending in xxxx. Guess what, that's wrong! It's a payment to account ending in YYYY, which it shows in my local Quicken as a confirmed, completed QuickPay payment to account YYYY. He says the payment was made to account XXXX, I told them that's wrong and it should have been made to YYYY, just like Quicken confirms it was, just like it's been doing for years, and the response is "It's an American Express problem." I'm about to call American Express who is undoubtedly going to tell me it's a Quicken problem, which is more likely in my opinion given the history of Quicken issues and the fact the "support" rep told me it was sent to the wrong account. Anyone else experience this? (The wrong account being paid, not the poor Quicken support ;) )
