Capital One CC freezes

ya12
ya12 Quicken Windows Subscription Member ✭✭
edited September 2023 in Errors and Troubleshooting (Windows)

When I try to link my Capital One cards, after I click Setup Now Quicken Freezes. I'm forced to go into Task Manager and end task

Comments

  • UKR
    UKR Quicken Windows Subscription SuperUser ✭✭✭✭✭

    Have you tried using the Add Account process instead? Click the "+" icon in the Account Sidebar title.
    Be sure to carefully and correctly Link your existing credit card register(s) to the matching account found at the bank.

  • Quicken Jasmine
    Quicken Jasmine Quicken Mac Subscription Moderator mod

    Hello @ya12,

    Thank you for reaching out to the Quicken Community, though I do apologize that you are experiencing this issue.

    Before I can further assist you, I require some more information. When did you first notice this issue? After a recent update? If so, which update? Do you receive any error codes or messages?

    I look forward to your response.

    -Quicken Jasmine

    Make sure to sign up for the email digest to see a round-up of your top posts.

  • ya12
    ya12 Quicken Windows Subscription Member ✭✭

    Jasmine,

    I did upgrade earlier that day. I'm on version 27.1.51.10. My US Bank account was corrupted, so a copy was made. This forced me to reactivate downloads. Have 2 retail Capital One Cards and both will not pull up the window to start the process. There is no error codes or messages the screen dims and nothing happens. When I go into task manager Quicken is almost at zero in processing speed.

  • ya12
    ya12 Quicken Windows Subscription Member ✭✭

    UKR, Your plan fixed my issue.

    Thank you for commenting on this post

This discussion has been closed.

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