Updates for Chase seem to be mixed with Synchrony bank

4birdie

With my Chase account I have two credit cards one with Chase and one with Amazon both of which come up when logged into the Chase website.

When I try to up down load transactions the Chase card downloads information from Synchrony Bank which is owned by Chase

Quicken Jasmine

Hello @4birdie,

Thank you for reaching out to the Quicken Community, though I do apologize that you are experiencing this issue.

Before I can further assist you, I require some more information. What is your connection method with Chase and Synchrony Bank? You can see the connection method by navigating to Tools > Account List. When did you first notice this issue? After a recent update? If so, which update? Do you receive any error codes or messages?

I look forward to your response.

4birdie

Edit screen for Care Credit (Sychrony).png

Screen shot Chase (after trying to activate the account).png

Screenshot of Amazon account that is linked to the Chase account.png

Attached are 3 shots of the accounts that having problems.

As you can see the Chase account does not activate but activates as the Care Credit account (which has never been activated).

Also the Amazon account activates and updates fine. They are both activated together as they are linked at Chase.

I never get any kind of error message just no updates for Chase and updates for Care Credit that has not been active since 2021.

I have tried deactivating all these accounts and reactivating them but the results were the same.