Checking acct doesn't show online balance

Rob Member ✭✭

Using Win 10, Firefox as browser. Hershey FCU is bank. Savings acct and credit card show online balance but checking acct does not show online balance. Tried everything I can think of including changing browser to Chrome

Can you help?


  • splasher
    splasher SuperUser ✭✭✭✭✭

    This maybe a dumb question, but is the checking account setup for downloads? No download setup, no online balance.

    OR is this not about Quicken desktop?

    -splasher using Q continuously since 1996
    - Subscription Quicken - Win11 and QW2013 - Win11
    -Questions? Check out the Quicken Windows FAQ list

  • Frankx
    Frankx SuperUser ✭✭✭✭✭

    Hi @Rob

    At the bottom of the register for this one account, do you see "Online Balance:" ? If not, the account is likely not "connected" for downloading.

    Otherwise, if the online balance had been working but now is not, I suggest that you consider "resetting" the account. To do that:

    1. Open the account register;
    2. In the upper right hand corner - click on the "Gear" icon;
    3. Select "Edit account details";
    4. Click on the "Online Services" tab at the top;
    5. Click the "Reset Account" button > enter your pass word if requested > then click "OK"

    Let us know how that goes


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