Today the balance on my Shell Credit Card was way off. Should be $30.70 was showing over $600.00

jjmousie Member

In looking it appeared deposits on the accounts from April, May and June had vanished even though, they had been cleared and reconciled. So I entered manually, but was still out of balance.

I have had so many issues with the bill part of Quicken and if the account side is starting to have issues, I'm wondering if it is worth continuing to use. Please let me know if other users are having these issues.


  • RalphC
    RalphC Member ✭✭✭✭

    No, no issues. Windows 11, v R51.12.

  • UKR
    UKR SuperUser ✭✭✭✭✭

    Filtered register? Unexpected register sort order? "Missing" data? Unusual Running Balance?

    Did an unexpected mouse click mess up your register?
    Could it be that your account register in Quicken is
    - filtered to show only certain transaction types or
    - sorted in some unexpected way other than by Date or
    - limited to a certain Date Range or
    - perhaps only showing the results of a search instead of "all transactions" or
    - not scrolled all the way to the top or bottom of the register or
    - shows an unusual, perhaps meaningless, balance?

    Filtered register?

    Check the filter settings (on top of the register). Is the register filtered in any way to only show selected transactions? If so, click the Reset button to reset the filters.

    To show all transactions in the register, the Filter settings should be:

    "All Dates", "Any Type", "All Transactions".

    Date Range filter selection excludes the dates you're interested in?

    Check the Date Range filter to see if it prevents you from seeing the dates you're interested in. For example, a Date Range = "This Year" won't show you last year's transactions

    Only Search results shown?

    Is there any text in the Search box at the top of the account register?

    If there is text and a (red) X, click the X to reset the register from showing only search results back to normal mode.

    Unexpected Register sort order?

    Is the register sorted in any way other than by ascending Date? Look at the register's column header ... which column header is highlighted and/or has the little black triangle?

    About Register sort order:

    For best results, your account register should be sorted by Date in ascending order.

    Click a register column header to effect a different sort order by the clicked column. Click the same column header again to toggle between ascending and descending sort order. A small triangle next to the column header indicates the sort order: "▲" pointing up for ascending or "▼" pointing down for descending sort order.

    For more Register Sorting Options, click the Account Actions gear icon then click Sorting Options. Review and work with the available sorting options to see what they do.

    New transactions appear to go missing right after you save them?

    For example, you are entering a number of back-dated transactions and they appear to disappear ... they're most likely above the currently shown transactions page in the register and you have to scroll up to see them. To keep them on the screen, Sorting Option "By Order Entered" will help keep these transactions on the bottom of the register, next to the new transaction entry line. Just don't forget to re-sort the register by Date when you're done.

    Unusual Running Balance?

    If your credit card register shows

    - a Running Balance that is black (positive) when you're sure you're owing money to the bank and it should be red (negative), or vice versa,

    - or it's showing an unusually high positive or negative amount,

    - or it appears to be adding charges to the balance instead of subtracting from it

    please verify that your account register is properly sorted by Date and not filtered.

  • jjmousie
    jjmousie Member

    Thanks but none of this is the issue.

  • Ps56k2
    Ps56k2 SuperUser ✭✭✭✭✭

    also check the Opening Balance …

    QWin - R54.16 - Win10

This discussion has been closed.