Personal credit card charges and payments backward issue

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Skytrain
Skytrain Member

Hi,

I have it setup to download my credit card and enter it in the register. the charges are under charges and the payments are under payments. The issue is the balance is working backward. The payments are added to the balance and the charges are deducted from the balance. How can I correct this?

Answers

  • volvogirl
    volvogirl SuperUser ✭✭✭✭✭
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    First make sure you are sorted in Date order with the newest date at the bottom. If you are not then click the DATE Column heading to sort.

    Sounds like you're running a credit balance. Is the balance in red or black? Look back through your transactions and maybe you'll spot one that was entered backward. Or a payment in the charge column or a charge in the payment column. Look around back where this first started happening. Or maybe you are missing some charges?

    If the balance is in Black, it means you have a credit on the card. Like if you overpaid the bill or got a refund for something you returned. When you enter a charge it will reduce (decrease) the credit you have available on it. And a payment will increase the balance.

    Also make sure you have the right starting balance. If it's zero you might need to add a beginning balance for when you started the account in Quicken. I've been reading the opening balance might have got changed during an update or when syncing.

    The credit card balance you OWE should be in RED. If the balance is Black then it's showing the credit card company owes you and you have a credit balance. And then when you make a payment it's like the cc owes you more. So you need to go back though your entries and find where the balance switched to black to being in your favor.

    See this for more info…..

    https://www.quicken.com/support/positive-black-balance-credit-card-account

    I'm staying on Quicken 2013 Premier for Windows.

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