Quicken no longer connects to my.voya account

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jwill
jwill Member ✭✭

Quicken used to connect to my.voya account but quit working June 2023. My account was connected to quicken for years, however in June of this year I experienced a hard drive crash. I've since rebuilt my quicken file but unable to connect to voya. I have contacted Quicken support and they escalated the issue back in June 2023. Apparently, there is no fix for this issue.

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  • UKR
    UKR SuperUser ✭✭✭✭✭
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    If you were to try to connect your account today, what kind of error messages or error codes do you receive?
    If possible, capture image snapshots of the messages (as JPG, GIF or PNG files) and attach them to your response.

  • jwill
    jwill Member ✭✭
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    There is no error code. All I get is a message - "Did you mistype your sign-in info? Please re-enter your credentials for Voya Financial."

  • jwill
    jwill Member ✭✭
    edited August 2023
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    I figured it out! When adding an account, I used to select my.voya; the user name was username@voya, then password was the same as the web account login.

    However, after talking to Voya, I discovered that I had to

    • change my Voya connection from my.voya to Voya institutional
    • and change the username@voya to username@ECAP.

    I wish Voya would send out messages when they will make a change like this.

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