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Can't delete an entry [Q Mac Placeholder]

Jak29672

I have an entry that keeps showing up as a transaction in an investment account. It is a place holder that shouldn't exist.

The message says "This is a special transaction that will automatically adjust to maintain a share balance of $xxx.xx on yy/yy/yyyy if any transaction is added, deleted or modified."

The entry should not be there. How do I get rid of it?

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UKR

F.y.i., About Placeholders (Quicken Mac)

FAQ: What Are Placeholder Transactions in Quicken for Mac?

Jak29672

I have tried to do some research. The date of the placeholder is 1/24/2015.

Records for this account in Quicken for MAC begin in 3/12/2018. This may be around the time I concerted from Windows to MAC - just can't remember exact date. Unfortunately online records with investment manager only go back 5 years.

Any other thoughts?

Thank you.

Jak29672

I have searched every account and am unable to find any reference to the mutual fund except for placeholder. Can't even deleted the security because it says it is active somewhere. This must be somehow related to the conversion from Windows to MAC. Happy to create transaction to get rid of it but nothing seems to work. Frustrating to constantly deal with temporarily deleted placeholder to see current accurate balance of account.

Jak29672

Thank you for your suggestions. I did talk to Schwab about the transaction coming from their end. They look at their history and can't find how the entry started.

Found the log file. It seems like thousands of lines of data. Any way to do a key word or number search to narrow down what I am trying to find?

Don't really want to nut the account and loose history. Push comes to shove, I guess I can remove account from auto download and manually enter transactions and price updates.