Data file repair services

Question

Does Quicken still offer data file repair services?  About 10 years ago I was able to send a data file in for secure and confidential repair services.

My data file has some form of corruption that is not fixed by Validate/Super Validate nor through backup/restore.  I experience frequent app crashes, particularly during OneStep Update.  I have also tried to create a year end copy, which supposedly does not touch Investment Accounts but the resulting copy only has about 10% of my assets.

UKR · Answer

Please try this exact procedure, skipping no steps:

- Make a copy of your data file:

In Quicken US before release R 34.xx: Click File / File Operations / Copy.

In Quicken US at or after release R 34.xx: Click File / Copy or Backup File.

Select Create a Copy or Template. Click Next. Do not change any Copy Option settings. Save file under a new name in same folder as current Quicken data file.  (The Copy process appears to be performing a record-by-record copy of the data file and not just a simple binary image copy. This has been reported as recovering some otherwise not repairable files)

- If Quicken reports an error creating the Copy file and you are using Q 2019+ repeat the Copy process, but this time press and hold SHIFT and CTRL while you click File / File Operations / Copy. When prompted "Ignore errors that prevent file copy?" click "Yes".  (On some systems, if SHIFT+CTRL doesn't get you the prompt, try just pressing and holding SHIFT)  Note: This may cause some data loss.

- Open the copied file in Quicken.

- Click File / File Operations / Validate and Repair. Click "Validate File" and "Rebuild investing lots", check to make sure the copied file is being validated. If you suspect that a damaged Quotes Price History causes your problems, also select "Correct investing price history" functions "Delete" or "Repair and Rebuild".  Click OK. Let it run.

- Fix any errors logged as not repaired by Quicken.

- Click File / File Operations. Press and hold SHIFT+CTRL as you click Validate and Repair. The next popup should show "Supervalidate" somewhere in header or text. Click "Supervalidate File", check to make sure the copied file is being validated, click OK. Let it run. It might run for a while.

- Again fix any errors logged as not repaired by Quicken.

- Now close Quicken and restart it using this new file and try your failing action again. If it works, keep using the new file and abandon the old one.

- If that doesn't resolve the issue, restore your Quicken data file from a Manual or Automatic Backup taken prior to the problem first occurring, if necessary going back to older backups until you find a file that does not exhibit these symptoms.

Windows:

https://www.quicken.com/support/how-backup-or-restore-your-quicken-data

If you continue with the new file, you will have to reactivate all your bank download connections. The "Copy Template" process drops all online connections.

NotACPA · Answer

I know of no other such service.  Q/Intuit has never released the file format to allow such.

TahoeChuck · Answer

I’ve done that.  Multiple times.